Send notifications to OpsGenie

BMC TrueSight Pulse provides easy to use alarms, which will be triggered when the monitored metric goes above (or below) the defined threshold. Each alarm  can be connected to one or more Actions, so users can be notified when an alarm status changes. When the account is created, we pre-provision several simple alarms to get you started and connect them to the e-mail Action. Customers who use different collaboration tools can easily create more Actions and attach them to Alarms. This article describes how to integrate with popular OpsGenie service. 

Note there is also a video tutorial of this integration available.

First we will add the TrueSight Pulse integration to your OpsGenie account. Log in to OpsGenie and click on "Integrations" in the left hand menu



A list of all available OpsGenie integrations will appear, scroll down to the BMC TrueSight Pulse tile, hover over it and click "add"


The next screen will give you details on setting up the integration and some config options below. First copy the Api key to your clipboard (you'll need this in BMC TrueSight Pulse)

Now scroll down to configure where inbound alerts are directed to, I've sent them to the Ops_team and made myself a recipient. You can also suppress, disable or reset the integrations from here. When you are finished be sure to click "Save".

Now head back over to your BMC TrueSight Pulse account and go to "Settings" -> "Actions"

Click "Add Action" in the bottom right of the popup

 The next screen shows a list of all available Actions, click "Add" next to the OpsGenie Action.

Give your Action a name (remember you could have multiple actions for different teams/alerts) and paste your API key that we copied earlier, and click "Save"

Now we need to attach this action to any Alarms we wish to be notified about. To do this go to "Alarms" on the left of the Settings screen and select an alarm you wish to be notified about. In the Actions section of that alarm add your new Action from the drop down menu.

I have also selected "notify for every change", this means that if an Alarm resolves itself it will automatically be closed on the OpsGenie side. Once you are happy, click "Save".

When the alarm next fires you will receive a new alert in OpsGenie!

If you click on details you'll see the whole error message with source names and a link to further investigate in BMC TrueSight Pulse.

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