On October 14, 2015, BMC withdrew support for meter versions prior to 4.1.0-600 which was released on April 14, 2015. This was required to correct a security concern in our SSL handshaking. The effect is that versions of Boundary meter prior to 4.1.0-600 can no longer connect to the TrueSight Pulse (Formerly Boundary Premium) service.
Inspection of the meter’s log will reveal the failing connection attempts. Article: Where are the boundary-meter logs written?
Upgrading to version 4.1.0-600 or later solves this problem. You can check your estate of Boundary meters by logging into TrueSight Pulse and navigating to Settings -> Meters panel.
Old (obsolete) meters can be removed from TrueSight Pulse by un-checking the enabled checkbox. There is no need to remove meters that you intend to upgrade.
Instructions for upgrading can be found here: Upgrading the Boundary Meter.